Hi there,
Thank you for your feedback. We're sorry to hear the product didn't meet your expectations.
Regarding the color, all of our products are handmade, and slight variations between batches are normal. In addition, colors may appear differently depending on lighting conditions and screen settings.
As for the firmness, this model is designed for intimacy use, so the inner core is intentionally firmer to provide the necessary structure and functionality, while the outer layer remains softer for a more realistic feel. However, we understand that firmness preferences can vary from person to person, and what feels realistic to one user may feel too firm to another.
We appreciate you taking the time to share your experience, as feedback like this helps other customers make informed decisions and helps us continue improving our products.
All the best!