Hi there,
We’re truly sorry to hear about your experience and understand how disappointing this must be, especially since you mentioned that you loved the product.
Based on the photos, the product appeared to be in good condition upon delivery, and the damage seems more consistent with wear that developed during use over time rather than a manufacturing issue. Because of this, we’re unfortunately unable to provide a replacement under our policy.
However, we absolutely understand your frustration and would still like to help. We can try applying for a special discount for you if you'd like to purchase a new one. Please let us know, and we’ll do our best to assist.
Thank you for your understanding and support.