FREQUENTLY ASKED QUESTIONS

Pre-Sales Questions

Answer

Yes! Branded gift box and plain mailing box package

Answer

Typically, 10-15 days to most areas in the United States, Canada, Europe and Australia. 15-30 days to other countries.

You will receive a tracking info email after the package is fulfilled. The tracking info will update in 7-12 days when the package arrive destination country.

Answer

Only Platinum Liquid Silicone used for our prosthetics. Body-safe, odor-free, eco-friendly.

Answer

As some countries customs policy, they do not allow importing such products. Means we do not ship to your country at the moment.

After-Sales Questions

Answer

You can change the color BEFORE we ship your package.

If you think you chose a wrong color, please email us by service@axolom.com ( Or DM us on Instagram @axolomproducts). Tell us your order number, and the correct color you want. No need to cancel or edit the exsiting order. Your email will be the RIGHT color.

Answer

Yes! You can cancel your order BEFORE we ship your package.

You can choose any of below methods to cancel your order:

1,Email us: service@axolom.com;

2, DM us on Instagram @axolomproducts;

3,WhatsApp: +1-2534493372.

When we ship out your package, the order could not be cancelled. You will get an email notice when the package is shipped.

Answer

Yes! A tracking info email will be sent once we fulfill the package.

Answer

Wash your packer with warm water with dishwasher. Furthermore, you can spray some rubbering alcohol on it for deeper disinfection./p>

Answer

All products can NOT be returned due to the sensitive nature of these kind items.

If there is a manufacturing defect on your product, please contact our Customer Service (service@axolom.com) to get a replacement.

Have not gotten answers ? Contact Support

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