Frequently Asked Questions

Have a question?

Read below FAQs to get your answer! If you have any further questions, please feel free to contact us.

Pre-Sales Questions

Yes! Branded gift box and plain mailing box package. "Silicone Molds" on the shipping label.

Typically, 10-15 days to most areas in the United States, Canada, Europe and Australia. 15-30 days to other countries.

You will receive a tracking info email after the package is fulfilled. The tracking info will update in 7-12 days when the package arrive destination country.

Only Platinum Liquid Silicone used for our prosthetics. Body-safe, odor-free, eco-friendly.

As some countries customs policy, they do not allow importing such products. Means we do not ship to your country at the moment.

After-Sales Questions

You can change the color BEFORE we ship your package.

If you think you chose a wrong color, please email us by service@axolom.com ( Or DM us on Instagram @axolomproducts). Tell us your order number, and the correct color you want. No need to cancel or edit the exsiting order. Your email will be the RIGHT color.

Yes! You can cancel your order BEFORE we ship your package.

You can choose any of below methods to cancel your order:

1,Email us: service@axolom.com;

2, DM us on Instagram @axolomproducts;

3,WhatsApp: +1-2534493372.

When we ship out your package, the order could not be cancelled. You will get an email notice when the package is shipped.

Yes! A tracking info email will be sent once we fulfill the package.

All packages are shipped from China. The tracking information updates in 7-10 days when the package arrives in your country and pick up by local courier.

Wash your packer with warm water with dishwasher. Furthermore, you can spray some rubbering alcohol on it for deeper disinfection.

All products can NOT be returned due to the sensitive nature of these kind items.

If there is a manufacturing defect on your product, please contact our Customer Service (service@axolom.com) to get a replacement.

BEST STP IVE EVER HAD

this is my 3rd stp from axolom and by far the best stp i’ve ever had, before this i had the Homerun big bulge, and that one was good but it felt quite dildo-ish. The Giano is very very very realistic with look, feel and in the bathroom, it’s very easy to use as an stp, and my girlfriend approves, she also prefers the Giano over the Homerun and says it feels exactly like a real one and is a lot more flexible, over all review 10000/10 it is a great packer and worth the money.

the thinker

first time buying a stp packer. little information about it. doesn't acknowledge you need the joint underwear that's sold separately for it to halfway work. The packer is always rock hard, so it makes it look like i am. there is no curvature , wnd it's not even bendable . when i bend it , it goes flat and caves in on its self. the packer never sits flat against me, i feel like im always adjusting it bc it pops up and turns sideways constantly, not to mention its already ripping under the shaft. 70 bucks down the drain

Hi there, thanks for reaching out. This model is a bit harder than other models. Our customer service team has contacted you via email for more info.

I love it

AXOLOM Monsieur Wiggle Super Soft Packer Gear ( Uncut version )

Perfect Harness!

I love how light this harness is! It holds the Willie in the perfect position and I can barely feel it. I’ve also tried the Cake Bandit harness but it feels thicker under boxers, so I prefer this one. I also like how the straps in the back don’t create an indent under my butt like jockstrap type harnesses do. I’ve also tried it with the Noodie and it works perfect for that too, but I wear the Willie more. I just ordered the last two smalls and hope it’s restocked soon so I can order more. :)

Let customers speak for us