Below FAQs are some common concerns of our clients before purchasing, if you have other questions, please just send it to info@axolom.com

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Pre-Sales Questions

Our fulfilment center is based in China. Shipping time: 12-18 days to the USA, by USPS; 12-20 days to Canada, Australia, and Europe. 30-50 days to Brazil. ( The tracking link always updates in a week after shipping).
Yes, a confirmation email with tracking link will be sent when the package shipped out. The tracking info always updates in 7-10 days until the package arrives your country customs.
You can change the color before we ship your package. If you think you chose a wrong color, please email us by service@axolom.com. Tell us your order number, and the correct color you want. No need to cancel or edit the exsiting order. Your email will be the RIGHT color.
Only Platinum Silicone used for all our products. Body-safe, odor-free, eco-friendly.
You can wash the packer with warm water and dishwasher. Also, you can spray some rubbering alcohol on it for further disinfection.
You can cancel your order within 8 hours. ( Email us: service@axolom.com) When we ship out your package, the order could not be cancelled. You will get an email notice when the package is shipped.
All products can NOT be returned due to the sensitive nature of these kind items. If there is a manufacturing defect on your product, please contact our Customer Service (service@axolom.com).
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