Hi there,
Thank you for taking the time to share this, and we’re really sorry for the frustration and disappointment this has caused.
We also want to sincerely apologize for the delayed response — we did receive your message, but it looks like we weren’t able to get back to you in time, which understandably made the situation feel like it was being ignored. That’s not the experience we want for you.
We completely understand how upsetting it must be to experience damage like this during normal use, especially after only a short period of time. This is not the standard we aim for.
Since we’ve already been in contact via email, we’ll continue assisting you there and work with you on a suitable solution, whether that’s a replacement or another form of compensation. Thank you for your patience and for bringing this to our attention.
All the best!
